Flo-Tech CIO Featured Guest Speaker at National Service Convention
Flo-Tech CIO Joe Miller was an invited guest speaker at Field Service USA, the National Field Service Organization Convention in Palm Springs, California, April 22-25. The Theme for this year’s conference was “Realizing A New Customer Model: Progressing From Service To Care”. Top companies were invited to speak and share their strategies for improving the customer experience, enhancing learning and development techniques, and maximizing technician utilization and resource planning. Participating speakers represented industry leading companies including Siemens Corporation, DIRECTV,
Flo-Tech’s Joe Miller spoke on how the company’s predictive service model and capabilities are delivering a new level of support to their customers and providing them with a unique customer experience. Based on Flo-Tech’s patented Alert Management System™, their predictive service for printers, copiers and mfd’s is helping their clients shift unplanned maintenance of their devices to scheduled service events both avoiding emergency service calls and minimizing downtime to repair time only (there is no response time since calls can now be scheduled ahead of a device failure). Miller also touched on how the predictive service model is impacting technician utilization and maximizing the technician’s effectiveness in the field.
Flo-Tech is currently the only MPS service provider delivering this type of technology to support printing and imaging fleets as highlighted in a recent whitepaper by industry consulting group, InfoTrends… “There is no technology like it available on the market today, and provides a great competitive advantage for Flo-Tech”.
For additional information on Flo-Tech’s predictive service or portfolio of Managed Print Solutions, visit www.flotech.net or email firstname.lastname@example.org.BACK TO FLO-TECH NEWS
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